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Sonny
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Hi, I'm Sonny 👋
SSRocket AI support + sales assistant。
Human support: support@ssrocket.com, Monday–Friday, 08:00–22:00 U.S. Eastern Time (ET, including daylight saving time). Closed Saturday and Sunday.
Refunds are assessed as of the time you submit the request; staff handle requests during these hours.

FAQ(Just ask):

Privacy Policy

1. Overview

SSRocket ("we", "us") values your privacy. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

Account Information:

  • Email address (for account registration and notifications)
  • Password (stored encrypted; we cannot view plaintext)
  • Subscription and payment status

Payment Information:

  • Payments are processed by card and third-party payment providers. We do not directly store your card number.
  • We only retain the transaction ID, amount, and timestamp for billing records.

3. Network and Service Data

We do not make an absolute zero-log promise outside the boundaries of a specific service and its technology:

  • To provide subscriptions, troubleshooting, security, and abuse prevention, systems may process necessary request, device, network, and error information.
  • Record categories, purposes, and retention periods may differ by service and provider and follow actual service needs, relevant third-party privacy policies, and applicable law.
  • Do not send passwords, verification codes, full subscription links, or unnecessary sensitive information to support.

4. How We Use Information

We use the collected information solely for:

  • Providing and maintaining the Service
  • Processing payments and sending billing notifications
  • Sending service-related notifications (expiration reminders, security alerts, etc.)
  • Improving service quality and user experience

5. Information Sharing

We will not sell, rent, or trade your personal information. We may only share it in the following cases:

  • Payment Processing: Sharing necessary transaction information with card payment providers.
  • Legal Requirements: When required by law or to protect our rights.

6. Data Security

  • All transmissions use AES-256 encryption.
  • Passwords are stored using bcrypt one-way hashing
  • Servers are deployed on secure cloud infrastructure, with regular security audits and vulnerability remediation.

7. Cookies

We use essential cookies to maintain your login session and language preferences. We do not use third-party tracking cookies or advertising cookies.

8. AI Hub and Assistant Data

  • AI Hub may persist account-linked feature data such as conversations, projects, files, memory, Canvas documents, and share links to provide cross-session and cross-device features.
  • Content you send to AI Hub may be sent to the relevant model provider to generate a response; those providers have their own privacy policies and processing rules.
  • You can use the product controls to permanently delete your own data, revoke shares, or manage memory; you can also contact support@ssrocket.com about account data. Records that must be retained by law for legal, billing, security, or abuse-prevention reasons are excluded.

9. Your Rights

  • Access and export your personal data
  • Correct inaccurate personal information
  • Delete your account and associated data
  • Opt out of non-essential notification emails

10. Policy Updates

We may update this policy from time to time. Significant changes will be communicated via email. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, please contact support@ssrocket.com.

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